YOUR RIGHT TO BE TREATED WELL

• We will treat you with respect and dignity.
• We will treat you fairly and speak honestly.
• We will protect your personal information and only use it for the right reasons.
• We will provide good quality services that suit your needs, age, lifestyle, and cultural background.

YOUR RIGHT TO PARTICIPATE

• You have the right to a safe and comfortable place to use the service.
• You have the right to make choices and decisions about the services you receive.
• You have the right to the information you need to make good choices.
• You have the right to have someone help you make the best choices - an advocate or support person.
• You have the right to get help accessing services in the community.

YOU CAN HELP

• Make sure to update your contact information as it changes.
• Keep your appointments - or let us know if you can't.
• Respect other people's right to a safe and comfortable environment.
• Respect other people's right to privacy and confidentiality.
• Give us honest feedback about our services.
• Choose someone to support you in making decisions - an advocate, friend, or family member.
• Treat other people with fairness, honesty, and respect.

YOUR INFORMATION

We need to know some things about you.
There are laws to make sure your information is kept private. These laws say:

• How we can collect information.
• How we store information.
• Who can see your information.
• What we do with your information.

This section explains how we follow those laws, respect your privacy, and what you can do to ensure your privacy is respected.

YOUR INFORMATION BELONGS TO YOU

• Your personal information belongs to you.
• We need your permission to collect information about you and to share your information.
• You don't have to give permission.
• Your information helps us provide good and safe services.
• We only ask for the information we need.
• We will tell you why we need it.

That includes photos and videos too.
If you don't understand why we need information, it's OK to ask us.

KEEPING YOUR INFORMATION SAFE

We will protect your information and only use it for the right reasons, and only show the right people.
The people who work with you need to see your information. It helps them deliver better services.

We will only share your information if:

• You give permission to share it, or
• We are very worried about your safety, or
• If the law requires us to share it.

You can see your information too. Just ask us.

KEEPING YOUR INFORMATION UP-TO-DATE

If your information is not correct, we may be unable to do a good job.

• Give us correct information, and help us keep it up-to-date.
• If your personal information changes, please let us know.
• Moved house? New phone number? New service provider? New contact? - remember to tell us!

We will also check your information regularly.